return and refund policy

Pak Vault Return & Refund Policy

Effective Date: [16/08/2025]

At Pak Vault, customer satisfaction is our top priority. If you are not fully happy with your purchase, we’re here to help.

1. Eligibility for Returns

  • You may request a return within [7–14 days] of receiving your order.

  • Items must be unused, unworn, and in their original packaging with tags attached.

  • Certain products (e.g., intimate items, personal care goods, or custom orders) are non-returnable for hygiene and safety reasons.

2. Return Process

  1. Contact us at [your email address] with your order number and reason for return.

  2. We will provide you with instructions and a return shipping address.

  3. Once your item is received and inspected, we will notify you about the approval or rejection of your refund.

3. Refunds

  • Approved refunds will be processed to your original payment method within [5–10 business days].

  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.

5. Late or Missing Refunds

If you haven’t received your refund after the processing period, check with your bank or credit card provider. If you still need assistance, contact us at [your email address].

🚚 Pak Vault Shipping Policy

Effective Date: [Insert Date]

We want your orders to reach you quickly and safely. Below are the details of our shipping process:

1. Processing Time

  • Orders are typically processed within [1–3 business days] after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates & Delivery

  • We offer standard and/or express shipping options at checkout.

  • Shipping costs are calculated at checkout based on your location and chosen delivery method.

  • Estimated delivery time is [3–7 business days for domestic orders, 7–21 business days for international orders].

3. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking details.

4. Delays

While we aim to deliver on time, delays may occur due to customs, weather, or carrier issues. Pak Vault is not responsible for delays beyond our control.

5. Wrong Address Disclaimer

Please ensure your shipping address is correct at checkout. Pak Vault is not responsible for orders shipped to incorrect addresses provided by the customer.

6. Lost or Damaged Packages

  • If your order arrives damaged, contact us immediately with photos of the package and product.

  • In case of lost packages, we will work with the carrier to resolve the issue.

👉 Together with your Privacy Policy, these pages will cover the key trust policies Shopify recommends.